Privacy Policy

Effective date: 13 October 2025

Organisation: Empower Projects Ltd

ABN: ACN: 164 937 982

Contact: [email protected]

This Privacy Policy explains how Empower Projects collects, uses, stores, discloses and protects personal information collected through our website and related digital services. We are committed to handling personal data responsibly and in accordance with the Privacy Act 1988 and other applicable laws.

What we collect

We collect personal information that you provide directly and information automatically collected when you use our website.

• Information you provide

• Name, email address, postal address, phone number.

• Donation details, payment information required to process payments via our payment provider.

• Employment, volunteer or nomination information when you apply for roles or submit nominations.

• Content you submit such as messages, enquiries, stories, photos or media.

• Information collected automatically

• IP address, device and browser information, pages visited, referral source and analytics data.

• Cookies and tracking technologies that help us improve the site and measure engagement.

• Special categories of information

• We do not normally collect sensitive information such as health data or political opinions. If such information is required for a program activity we will obtain your explicit consent before collection.

How we use personal information

We use personal information for legitimate organisational purposes, including:

• To process donations and issue tax receipts.

• To respond to enquiries and provide services you request.

• To send news, updates, fundraising appeals and event invites where you have consented.

• To manage volunteer recruitment, nominations and governance processes.

• To monitor, evaluate and report on our programs and impact.

• To improve the website, user experience and communications using aggregated analytics.

• To meet legal, regulatory and contractual obligations.

We will only use personal information for purposes compatible with those described above or as otherwise notified to you.

Sharing and disclosure

We do not sell or rent personal information. We may share personal information with:

• Service providers who perform functions on our behalf such as payment processors, email services, hosting and analytics providers. These providers are contractually bound to protect personal information and use it only for the services they provide.

• Partner organisations and program partners when required to deliver a project or activity you have consented to or to respond to beneficiary requests.

• Government, regulators and law enforcement where required by law or to protect the safety of individuals.

• Aggregated or de-identified data for reporting and research where individuals cannot be identified.

If we propose to transfer personal information to third parties for new purposes not covered here, we will seek your consent if required by law and inform you of the change.

Cookies and tracking

We use cookies and similar technologies to operate the site and improve user experience.

• Essential cookies enable basic functionality.

• Performance and analytics cookies help us understand how the site is used.

• Marketing cookies may be used to tailor communications where you have given consent.

You can manage cookie preferences through your browser settings or the cookie banner on our site. Disabling non-essential cookies may limit certain features.

Security and data retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

• We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

• Payment information is processed by third‑party payment providers; Empower Projects does not store full credit card details on its servers.

• We retain personal information only as long as necessary for the purpose it was collected and to meet legal and reporting requirements. Retention periods vary by data type; contact us for specific retention details.

International transfers

Some service providers we use may be located overseas. Where we transfer personal information internationally we will take reasonable steps to ensure it is protected, for example by using contractual safeguards consistent with applicable law.

Your rights and choices

You have rights in relation to your personal information:

• Access: You may request access to personal information we hold about you.

• Correction: You may request correction of inaccurate or incomplete information.

• Deletion: You may request deletion of personal information where there is no lawful reason for us to retain it.

• Opt out: You may opt out of marketing or newsletter communications at any time by using the unsubscribe link or contacting us.

• Complaints: You may complain to us about privacy concerns; we will investigate and respond. If unresolved you may refer the matter to the Office of the Australian Information Commissioner.

To exercise any right or lodge a complaint contact: [email protected]

Children

We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us to request deletion.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with an updated effective date. Where changes are significant we will use reasonable means to notify affected individuals.

Contact us

For questions, access requests, correction requests or privacy concerns contact:

Empower Projects Ltd

Email: [email protected]

ACN: 164 937 982

This policy is provided for transparency and does not create contractual rights beyond those under applicable law.